Hotels can mark any reservations as a fraud. Hotels can also ban guests with this tool, we take the clients name, email, and CC information to prevent this person from booking again. 

Instructions

Step 1: Go to Reports -> Search Reservation

• Make sure to cancel the reserva

Step 2: Search up a Reservation and click the green search button, on the next page click on the blue highlighted reservation number to open up the confirmation.  

Step 3: On the right side, click on Actions then Report as Fraud 

Step 4: A confirmation pop up box will appear, make sure to select OK

Explore the Reasons and Results of Taking Action

Protecting Guests Safety:

• Detecting and marking fraudulent reservations to prevent potential dangerous situations.

Safeguarding Reputation:

• Protect hotel's reputation by ensuring that only legitimate bookings are being honored. 
• Maintain a high level of service quality.

Prevent Financial Lost: 

• Mitigate the risk of unauthorized stays, cancellations, or fraudulent credit card transactions. 

Availability for Genuine Guests: 

• Maximize occupancy and revenue. 
• Free up inventory that would otherwise be occupied by non-paying or unauthorized individuals. 

Compliance with Legal and Regulatory Requirements:

• Hotels may have legal obligations to identify and report fraudulent activities. Marking reservations as fraud helps fulfill these obligations and contributes to the overall security and integrity of the industry.